Viceversa Miami. We operate the website https://viceversamia.com/ (the “Site”) and provide restaurant and e-commerce services (collectively, “Services”). Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information.

1. Information We Collect

We collect information that identifies you or allows us to contact you (“Personal Information”).

• Order & Checkout Information: When you place an order or book a reservation, we collect your name, email address, phone number, and billing/shipping addresses.

• Payment Information: Payments are processed via secure third-party providers. We do not store your credit card numbers or bank details on our servers.

• Technical Data: We automatically collect your IP address, browser type, and how you interact with our Site to improve your experience.

• Other: We also collect information you provide through our website contact forms or newsletters. We may use your data to analyze usage patterns and improve our Site and Services.

2. How We Use Your Information

We use your data strictly for business purposes:

• To process and deliver your merchandise orders.

• To manage restaurant reservations.

• To send order confirmations and updates.

• To send promotional emails only if you have opted in to our newsletter.

3. Sharing Your Information

We do not sell, rent, or trade your Personal Information. We only share data with trusted third parties necessary to provide our Services:

• Payment Processors: To securely handle your transactions.

• Delivery Partners: To ensure your order reaches you.

• Marketing Tools: To send you updates if you’ve subscribed.

• Legal Compliance: We may disclose info if required by a court order or to protect the safety of our guests and staff.

4. Cookies and Tracking

We use cookies to keep your items in your shopping cart and to understand how you use our site. You can choose to disable cookies in your browser settings, but please note that some features of the shop (like the cart) may not function correctly.

5. Security & Retention

• Security: We implement industry-standard SSL encryption and reasonable measures to protect data.
• Retention: Data is kept only as long as necessary for tax, legal, or service purposes.
• FIPA Notification: In the event of a security breach affecting your unencrypted personal information, we will notify you and the Florida Department of Legal Affairs within 30 days of discovery.

6. Your Rights & Choices

You have control over your data. You may contact us at any time to:

• Access: Request a copy of the data we have about you.

• Correct: Update any inaccurate information.

• Delete: Request that we delete your personal data (subject to legal record-keeping requirements).

• Opt-Out: Unsubscribe from marketing emails using the “Unsubscribe” link at the bottom of any email.

7. Your Florida Privacy Rights

Florida residents have the right to:

Access & Portability: Request a copy of your personal data.

Correction: Update inaccurate information.

Deletion: Request we delete your data (subject to legal record-keeping).

Opt-Out: Opt-out of the collection of sensitive data (like geolocation) or marketing emails. To exercise these rights, contact us at hello@viceversamia.com. We will respond within 45 days.

8. Children’s Privacy

Our Site is not intended for children under the age of 18. We do not knowingly collect information from children. If we discover we have accidentally collected such info.

9. Changes to This Policy

We may update this policy from time to time. Changes will be posted on this page with an updated “Effective Date.”

10. Contact Us

For any questions regarding this policy or your data, please contact us:

Email: hello@viceversamia.com