At Viceversa Miami, we want you to love your gear. Because our clothing is custom printed through our partner, Tapstitch, we have a specific process for returns and refunds to ensure everything is handled quickly and fairly.

1. How to Start a Request

If there is an issue with your order, please contact us within 7 days of receiving your package.

• Email: hello@viceversamia.com

• Include: Your Order Number and clear photos of the issue (especially for misprints or damage).

What happens next? We aim to review all requests within 7 working days. If approved, we will provide you with the correct return address and specific instructions. Please do not mail items back without prior confirmation, as they will not be accepted.

2. Return Conditions

To be eligible for a return, items must be:

• Unused, unworn, and unwashed.

• In the same condition you received them.

• Note: We do not accept items that are stained, damaged by the customer, or altered.

• Shipping Costs: Customers are responsible for the return shipping costs. We do not provide “freight-to-collect” (FTC) services.

3. Non Returnable Items

For hygiene and customization reasons, the following items cannot be returned:

• Hygiene Items: Tights, underwear, pajamas, swimsuits, socks, and masks.

• Design Preferences: Items printed accurately according to the design/tech pack provided that you later decide you no longer want.

• Customer Errors: Items delayed or undelivered due to incorrect information provided (e.g., wrong phone number or shipping address).

• Time-Barred: Any request made more than 7 days after receipt.

4. Order Cancellations

Orders can only be canceled and fully refunded while they are in the “In Review” status. Once the production process begins, we are unable to cancel the order. To request a cancellation, email us immediately at hello@viceversamia.com.

5. Damaged or Lost Items

• Misprints/Damage: Any claims for misprinted, damaged, or defective items must be submitted within 7 days of delivery.

• Lost in Transit: For packages lost in transit, all claims must be submitted no more than 7 days after the estimated delivery date.

6. Compensation for Shipping Delays

We strive for fast production, but if things run behind, we offer the following:

• Small Orders: If your order hasn’t shipped by the end of the 7th working day after payment, you may be eligible for a refund of up to 10% of the commodity price as compensation.

• Bulk Orders: If your order hasn’t shipped by the end of the 16th working day, you may be eligible for a refund of up to 10% of the commodity price.

• Note: This compensation does not apply if the delay was caused by design modifications or address errors on the customer’s side.

7. Refunds

Once your refund is confirmed, the funds will be returned to the original payment method used at checkout in the original currency.

Contact Us 

Email: hello@viceversamia.com